FAQ & Shipping

two-headed undulating snake in black & white illustration form

FAQ:

Who is Lilith?

Lilith is known as the first womxn, created equally, who was written out of history by male scholars because she chose not to be submissive to man. She was subsequently demonized as a temptress or night monster. In recent times, Lilith has emerged as a feminist icon. We thought Lilith was an apt name for the brand considering how womxn footwear consumers are overlooked time & time again. 

What's the meaning behind the snake/naga/பாம்பு imagery?

Our founder's family hails from Nainativu which translates to island of serpents and is a reference to the Naga inhabitants of the island. Snakes are the embodiment of the divine feminine and have historically been revered, across region and time, as a symbol of renewal, fertility, and wisdom. 🐍🐍🐍 

How do you pronounce Caudal Lure?

Our current style name, Caudal Lure, is pronounced kôdl lo͝or.

Do the sneakers run true to size?

All sneakers are listed in US Womxn's sizing (5-14.5) and run true to size. Please reach out to support@lilith.nyc with any feedback or questions regarding fit. 

Where can I find the size chart for hoodies and t-shirts?

The 2nd image, on all hoodie and t-shirt product pages, reflects the size chart. You may also view the size guide here. Please reach out to support@lilith.nyc with any questions regarding fit. 

Can I purchase the Lilith NYC stickers?

Stickers will be included with every order!

Is there a waitlist for sold out sneakers and clothing?

Yes, once a product is sold out, you can sign up for a Back in Stock alert. 


Shipping & Refunds:

What is your shipping policy?

We offer free shipping on all domestic footwear orders and $10 flat rate shipping on all domestic merchandise orders like hoodies, tees, and hats. Please note that all footwear orders will ship in April 2021. 

What is your refund policy? 

Unfortunately, there are no refunds at this time for clothing and accessories. All sales final. In the event of a footwear sizing issue, we can facilitate an exchange, provided your preferred size is still in stock. 

Can I cancel or modify an order once it has been placed?

To cancel or modify an order, please contact us within one hour after the order has been placed. We'll try our best to accommodate. 

Do you ship internationally?

Yes, we ship internationally but note that the customer is responsible for ALL shipping, customs, tax, & duty costs.

Do you offer a pickup option in Queens?

Yes, you may pick up your order at the Lilith NYC office in Long Island City. Please be sure to select the Local Pickup option in the Delivery dropdown at checkout. You will receive a Ready for Pickup email - please email support@lilith.nyc to arrange an exact date/time for pickup.

When will the sneakers ship out?

The sneakers are currently set to ship out in April 2021. We will update customers who pre-order with any shipping updates or delays. 

When will hoodies, t-shirts, and hats ship out?

All hoodies, t-shirts, and hats are set to ship out late January 2021, at the earliest. We anticipate that USPS will continue to have shipping delays in the new year. We appreciate your patience! 

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