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FAQ & Shipping

two-headed undulating snake in black & white illustration form


Who is Lilith?

Lilith is known as the first woman, created equally, who was written out of history by male scholars because she chose not to be submissive to man. She was subsequently demonized as a temptress or night monster. In recent times, Lilith has emerged as a feminist icon. We thought Lilith was an apt name for the brand considering how women footwear consumers are overlooked time & time again. 

What's the meaning behind the snake/naga/பாம்பு imagery?

Our founder's family hails from Nainativu which translates to island of serpents and is a reference to the Naga inhabitants of the island. Snakes are the embodiment of the divine feminine and have historically been revered, across region and time, as a symbol of renewal, fertility, and wisdom. 🐍🐍🐍 

How do you pronounce Caudal Lure?

Our current style name, Caudal Lure, is pronounced kôdl lo͝or.

Do the sneakers run true to size?

All sneakers are listed in US Women's sizing (5 - 14.5). Please size up a 1/2 size for the best fit. You may also reach out to with any feedback or questions regarding fit. 

Where can I find the size chart for hoodies and t-shirts?

A size chart is included as an image on all hoodie and t-shirt product pages. You may also view the size guide here. Please reach out to with any questions regarding fit. 

Is there a waitlist for sold out sneakers and clothing?

Yes, once a product is sold out, you can sign up for a Back in Stock alert. 

How can I winterize my sneakers, particularly the suede & nubuck? 

We like to use a suede protector spray for the suede & nubuck portions of the sneaker to protect against the elements! Remember to always patch test before spraying the entire area. 

How do I get a copy of your lookbook?

Email us at with your address and we'll post a copy to you!


Shipping & Refunds:

Do you ship internationally?

Yes, we ship internationally but note that the customer is responsible for ALL shipping, customs, tax, & duty costs.

I live outside the US, do you still offer a local pickup option?

If you reside outside the US and would like to arrange a local pickup when you visit NYC, please send us an email at We can provide a code to bypass shipping costs on the checkout page and will prepare your order for pickup when you're in town!   

When will the sneakers ship out?

All footwear is currently in stock and will ship out ASAP.

What is your refund policy? 

Unfortunately, there are no refunds or exchanges at this time for clothing, footwear, and accessories. All sales final. Please email for any questions around fit and sizing prior to placing your order. 

Can I cancel or modify an order once it has been placed?

To cancel or modify an order, please contact us within one hour after the order has been placed. We'll try our best to accommodate. 

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